Terms and Conditions

This Privacy Policy outlines the collection, use, and protection of personal data provided by users of the website www.boardstyle.it ("the Site"). The data controller is BoardStyle by Platania Michele, located at Piazza Tricolore 18/a, Senago (MI), VAT number: 06526820961.

Data Collected

The Site collects personal data voluntarily provided by users during navigation or through contact with customer service. Collected data may include name, email address, phone number, and other information provided by users.

Purposes of Processing

Personal data provided by users will be used solely for the following purposes:

To provide and manage the service offered by the Site.
To respond to user inquiries and provide assistance.
To send commercial, promotional, or informational communications, subject to the explicit consent of the user.
To comply with legal obligations.

Legal Basis for Processing

The processing of personal data is necessary for the performance of a contract (e.g., for the purchase of products from the Site) or to comply with legal obligations. Processing may also be based on the user's consent, expressed through specific actions such as subscribing to newsletters or accepting cookies.

Data Security

The Site implements adequate security measures to protect users' personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is entirely secure, so we cannot guarantee the absolute security of data transmitted over the Internet.

Data Transfer

Users' personal data may be transferred and stored outside the European Economic Area, including in countries that may not offer the same level of data protection as required by European legislation. Data transfer will take place in accordance with the provisions of the GDPR.

User Rights

Users have the right to access their personal data, request its rectification, erasure, or the restriction of processing, as well as to object to processing for legitimate reasons. Users can exercise these rights by contacting the data controller at the contact details provided below.

Contact

For any questions or requests regarding this Privacy Policy, users can contact the data controller:

BoardStyle by Platania Michele Piazza Tricolore 18/a, Senago (MI), 20030 Email: [email protected] Phone: 02.39.56.18.06

Updates

This Privacy Policy may be subject to updates or changes. Users are encouraged to periodically check this page for any changes.

Last Updated: 12-03-2024

Instructions for Online Purchases

Select the desired products and add them to the cart.
Proceed to checkout and fill in the required details.
For PayPal payment, the shipping address will be the one associated with your PayPal account. For cash on delivery payment, a phone confirmation will be required for order validation.
You will receive order confirmation via email.
Orders will be processed within 24-48 hours of purchase, unless otherwise stated.

Shipping Costs

Standard shipping costs are €7, unless otherwise specified. Shipments are made via express courier with delivery in 24 hours, except for rare exceptions.

For further information on shipping costs for specific destinations or special situations, please contact customer service.

Return and Exchange Policy

Thank you for choosing BoardStyle by Platania Michele. We are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we are here to assist you with the return or exchange process.

Returns

We accept returns within 30 days from the date of product delivery. To be eligible for a return, the product must be in the same condition as received, unused, and in its original packaging. Proof of purchase is required.

Product Exchange

If you wish to exchange your product for a different size, color, or item, please contact us within 14 days from the date of product delivery to initiate the exchange process. The product must be in the same condition as received, unused, and in its original packaging. Proof of purchase is required.

Return and Exchange Procedure

To initiate the return or exchange process, contact us at the email address [email protected], indicating the order number, reason for return or exchange, and whether you require a refund or product exchange. We will provide you with detailed instructions for the return or exchange.

Shipping of Returned or Exchanged Product

Shipping costs for returns or exchanges are the responsibility of the customer, except in cases where the product is defective or damaged upon delivery. We will provide you with the address for shipping the returned product or instructions for the return of the damaged product.

Refunds

Refunds will be processed within 14 working days of receiving the returned product. The refund will be made using the same payment method used for the original purchase, unless otherwise agreed with the customer.

Products Excluded from the Return and Exchange Policy

Some products may be excluded from the return and exchange policy for hygiene or safety reasons. Please check the specific return and exchange policy for each product before purchase.